Why Can't I Buy This Item Online?
There are products we want to showcase online, but for one reason or another are better sold in person. These are some of the typical reasons:
- The items arrive as an assortment with LOTS of choices. We do not track the individual item but people DEFINITELY want a certain style. Ensuring you can order and receive the item you want is impossible.
Vinyl stickers with slogans or sayings, some fidgets, and some jewelry are a great example of this. - The item is a collectible and we need to limit the quantity of the item any one customer can purchase.
Some Holiday items, blind boxes, and trading card sets are good examples. - We have very limited quantities in stock that may be spoken for already.
- The item is a consumable like candy, soaps, and some personal care items. The FDA requires us to list ingredients and allergen information if we are selling these items online. That information isn't always available when we're adding the item to our website.
- It's a very HIGH price-point item that we have on display. We order items like this for customers on an as-needed basis.
If you are not in the St. Louis Metro-East area, chances are very good there is another toy store near you that has it or can order it for you. We are a member store of The Good Toy Group. Many of the other member stores stock very similar items. Click the link to see if one of our toy store friends is near you!
Good Toy Group Store Finder Map
Holiday Store Pickup
Store pickup is always free.
We fulfill orders as quickly as we can. If you need something by a specific day or time, let us know at checkout and we will do our best!
Happy Up Edwardsville:
- Orders are usually available for next day pickup if ordered by 2pm.
Happy Up Clayton:
- Orders are usually available for pickup within 48hrs if ordered by 2pm.
- Some items may take additional time. We will contact you to let you know.
If you request gift wrapping...
Please be patient!
Depending on the volume of orders, gift wrapping may delay your pickup by 24hrs at both locations.
We will do our best to have your items wrapped and ready within the turn-around times listed above!
For Curbside Pickup:
Once we've let you know that your order is ready, give us a call when you arrive at the store. We'll bring your purchases out for you!
Holiday Shipping
UPS has issued a statement about the volume of packages they'll handle in the final stretch before Christmas and possible delays. We will do everything we can to make sure your items arrive in time.
To help ensure we can process your order and get it on its way, we are setting our deadline to:
Monday, Dec. 11th, 2023
Please keep this info in mind:
Gift wrapping may slow your order shipping by 24hrs.
Orders placed on or before Monday, Dec. 11th should arrive in time for Christmas.
Assume any shipping orders placed on or after Tuesday, Dec. 12th will not arrive in time.
Shipping orders will not be processed Dec. 23rd - 26th.
If you still want us to ship for you after Dec. 11th, we are more than happy to do it. Just remember the further the destination is from Edwardsville, IL, the longer it will take to arrive.
A $24.00 minimum purchase is required for shipping.
Shipping rates are based on your cart total after any discounts or coupons.
Purchase Amounts:
- $24 - $50 = $9.75 shipping
- $50.01 - $75.00 = $12.25 shipping
- $75.01 - $100.00 = $14.75 shipping
- $100.01 - $150.00 = $19.00 shipping
- $150.01 and up = $25.00 shipping
Some items are not eligible to ship. These items are labeled on their product page and in your cart as:
Store Pickup Only
If you do not see shipping as an option at checkout, please check if any of your items are Store Pickup Only.
Shipping orders are processed Monday through Friday.
If you have any questions, send us an email: help@happyupinc.com
You are also welcome to give our Edwardsville, IL location a call during store hours: (618) 656-9596
Returns
We aren't happy until you are!
With receipt or email confirmation:
- exchange, store credit, or refund to original form of payment
With gift receipt:
- exchange or store credit
Without receipt, email confirmation, or gift receipt:
- exchange or store credit
Shipping charges are not refundable.
To arrange for a return of an item we shipped, please email help@happyupinc.com
Questions?
We're here to help!
Send us an email: help@happyupinc.com
