Our paper gift certificates are not redeemable online.

We can convert a paper gift certificate to online store credit. Keep in mind, once a paper certificate is converted, the store credit is for online use only and cannot be used in one of our brick & mortar stores.

Online store credit cannot be used for shipping charges.

We are not able to switch the online store credit back to a paper certificate.

If you'd like us to convert a paper gift certificate for online use, email help@happyupinc.com and include the following information:

• Name of person who purchased the gift certificate
• Name of person it was issued to
• Dollar amount
• Serial #
• Your phone number in case we have questions and can't reach you by email.

We are not selling gift cards for in-store use on our shopping site.

If you would like to purchase one, visit or call one of our St. Louis area stores. Hours and maps are on our locations page: Locations

I had something saved in my cart and now I'm getting a message that the item is out of stock. How did that happen?

Happy Up does not have a separate warehouse or stock set aside for online sales. All of the items on our website are also on the shelves of our stores. If an item sells through before you make your purchase, our system will not let you complete your order.

• Placing an item in your cart does not reserve that item for you. 
• Some items move faster than others. 🙂

Maybe! Give us a call or reach out by email (see the contact info above). There's always a chance we still have one set to the side. 

If you're a local customer, we can take your info and give you a call when the item is back in stock, too.

There are products we want to showcase online, but for one reason or another are better sold in person. These are some of the typical reasons:

• The items arrive as an assortment with LOTS of choices. We do not track the individual item but people DEFINITELY want a certain style. Ensuring you can order and receive the item you want is impossible.
  
  Vinyl stickers with slogans or sayings, some fidgets, and some jewelry are a great example of this.
  
  
• The item is a collectible and we need to limit the quantity of the item any one customer can purchase.
  
  Some Holiday items, blind boxes, and trading card sets are good examples.

• We have very limited quantities in stock that may be spoken for already.
  
  
• The item is a consumable like candy, soaps, and some personal care items. The FDA requires us to list ingredients and allergen information if we are selling these items online. That information isn't always available when we're adding the item to our website.

• It's a very HIGH price-point item that we have on display. We order items like this for customers on an as-needed basis. 
  
  If you are not in the St. Louis Metro-East area, chances are very good there is another toy store near you that has it or can order it for you. We are a member store of The Good Toy Group. Many of the other member stores stock very similar items. Click the link to see if one of our toy store  friends is near you!
  
  Good Toy Group Store Finder Map

As much as we would love to ship everything on our site, it just isn't practical. Here are the usual reasons we make an item Store Pickup Only:

• The item is VERY HEAVY, like a large set of wooden train tracks. 
• The item is VERY BIG, like a play table or dollhouse.
• The item is LONG, like a giant kite or bow and arrow set.
• The item is FRAGILE and may not survive any rough handling.

By restricting what we ship, we hope to keep our shipping rates as low as possible. 

You can see our shipping rates listed above in the "Shipping Info" tab.