FAQs

If you have any questions, send us an email! 

help@happyupinc.com


Store Pickup

Store pickup is always free.

We fulfill orders as quickly as we can. If you need something by a specific day or time, let us know at checkout and we will do our best!

Happy Up Edwardsville:

  • Orders are usually available for same day pickup if ordered by 2pm, Monday - Saturday.
  • If ordered after 2pm on Saturday, your order will be ready on Monday (or the next business day in case of holidays).

Happy Up Clayton:

  • Orders are usually available for next day pickup If ordered by 2pm, Tuesday - Saturday.
  • Orders placed before noon on Sunday will be available for pickup on Tuesday.
  • Some items may take additional time. We will contact you to let you know.

 

Store hours and maps are on our locations page.

For Curbside Pickup:

Once we've let you know that your order is ready, give us a call when you arrive at the store. We'll bring your purchases out for you!

Why the difference in turn-around times?

Our Clayton location is a much smaller store. We do our best to make sure the items listed on our website are in stock at both locations. From time to time, we may need to arrange for items to travel from one store to the other for you.


Shipping

We are more than happy to ship things for you!

  • We charge what UPS or USPS charges.
  • Shipping charges are calculated after you place your order.
  • Once you've completed your order, we will send you an invoice for your shipping cost.
  • Shipping must be paid within 7 days.
  • If we do not receive your payment on time we will cancel your order. 

 

Shipping orders are processed Monday through Friday.

We primarily ship from our Edwardsville, IL location. If you would like to discuss your shipping options before you complete your order, feel free to give us a call: (618) 656-9596


Return Policy

We aren't happy until you are!

  • With receipt or email confirmation:
    exchange, store credit, or refund to original form of payment
  • With gift receipt:
    exchange or store credit
  • Without receipt, email confirmation, or gift receipt:
    exchange or store credit

 

Shipping charges are not refundable.

To arrange for a return of an item we shipped, please call our Edwardsville location: (618) 656-9596


Gift Certificates & Online Use

Our paper gift certificates are not redeemable online.

We can convert a paper gift certificate to online store credit. Keep in mind, once a paper certificate is converted, the store credit is for online use only and cannot be used in one of our brick & mortar stores.

Also, we are not able to switch the online store credit back to a paper certificate.

If you'd like us to convert a paper gift certificate for online use call our Edwardsville location: (618) 656-9596

Or you can email help@happyupinc.com and include the following information:

  • Who it was issued to
  • Dollar amount
  • Serial #
  • Your phone number in case we have questions and can't reach you by email.